Hiring: Senior Technical Site Support Company: West Pharmaceutical Services Location: Exton, PA Job Posted Time: 2026-09-10 14:02:07 Employment Type: On-site Target Skills & Keywords : Manufacturing Execution Systems, Microsoft Office, Windows Server About the job Experience: •3+ years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment. Required Skills: •This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity. •There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. •We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. •Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems. •Assist with troubleshooting and problem determination/resolution. •Partner cross-functionally with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services. •Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level. •Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads. Qualifications: •Bachelor's Degree in Computer Science, or equivalent experience required. •Excellent interpersonal skills and communication skills •Demonstrated capacity to work on own initiative and to meet deadlines •Open to change and prepared to drive change •Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience •Completes a variety of atypical assignments •Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments •Works with a limited degree of supervision •Acts as an informal resource for colleagues with less experience •Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!