Hiring: Senior Technical Program Manager, Infrastructure Company: Glean Location: San Francisco, CA Job Posted Time: 2026-09-10 12:58:44 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, Configuration Management, Data Pipeline, Embedded Systems, GCP, GDPR, GitHub, LLM, Program Management, SaaS, ServiceNow, Zendesk, Zoom About the job Experience: •3-5 years managing infra or platform-scale programs. •10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs. Required Skills: •Glean is seeking a Senior Infrastructure Technical Program Manager (TPM) to lead large-scale, cross-functional initiatives that define, scale, and optimize our infrastructure platform. •This role sits at the intersection of infrastructure engineering, reliability, cost efficiency, and AI systems, driving programs that ensure Glean’s platform remains performant, scalable, and resilient as we continue to grow. •You’ll partner closely with Infra, AI/ML, and Platform Engineering teams to design orchestration systems, streamline deployments, and build the foundations that power our search and AI capabilities. •You’ll Play a Central Role In Driving the company’s Infrastructure roadmap across Setup & Deployment, Runtime, Storage, and AI Infra. •Leading cross-functional programs that improve scalability, reliability, cost efficiency, and developer velocity. •Defining and orchestrating how Glean instances are deployed, upgraded, and monitored at scale. •Partnering with AI and Data teams to evolve our ML pipelines, model training infrastructure, and LLM serving stack. •Leading initiatives to improve observability, configuration management, and resource utilization. Qualifications: •BS/MS in Computer Science, Engineering, or a related technical field. •8-10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs. •Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability, uptime, and performance are critical. •In-depth knowledge of cloud infrastructure (AWS, GCP, or Azure) including compute, networking, storage, and orchestration systems. •Understanding of data pipelines, ML training workflows, and LLM runtime infrastructure is a plus. •Demonstrated capacity to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact. •Strong written and verbal communication and ability to manage through ambiguity, anticipate scaling challenges, and align teams across priorities. •Builder mindset with focus on automation, reliability, and efficiency. •This role is hybrid (4 days a week in our San Francisco office) Compensation: •$198,000 - $235,500 / year •Competitive benefits and rewards package •Certain roles may be eligible for variable compensation, equity, and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!