Hiring: Senior Tech Support Analyst Company: Internet Brands Location: El Segundo, CA Job Posted Time: 2026-09-03 10:18:02 Employment Type: Remote Target Skills & Keywords : VPN About the job Experience: •Working technical knowledge of network and PC operating systems, including Active Directory, Windows 10, and VPN •Extensive application support experience with Google Workspace, RingCentral, and Microsoft Office 365. •Working technical knowledge of current network hardware, protocols, and standards including Dell servers. •Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops. •Working technical knowledge of computer imaging tools. Required Skills: •Must establish a strong relationship with the business stakeholders, the General (Office) Manager, the direct supervisor. •Coach IT Support Analyst(s) as needed. •Conduct team meetings in the absence of the team’s leadership. •Monitor work orders and incident management system to ensure timely resolution of all tickets. •Manage, troubleshoot and resolve cases with standard, high and critical severities. •Assist with process improvements for the Corporate IT User Support Operations. •Oversee IT process for onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights. •Support VPN connectivity software preferably with ForiToken security key. Qualifications: •B.S. degree in the field of Information Technology and a minimum of 5 years of equivalent work experience are required. •Certifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are a plus Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!