Hiring: Senior System Configuration Analyst Company: Blue Cross NC Location: Raleigh-Durham-Chapel Hill Area Job Posted Time: 2026-09-12 10:31:08 Employment Type: Remote Target Skills & Keywords : AWS, Kubernetes, OpenShift, ServiceNow About the job Experience: •5+ years of experience in related field •7+ years of experience in related field Required Skills: •Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management). •Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity. •Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions. •Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes. •Translate complex CMDB and ITOM concepts into clear, business‑focused language for non‑technical stakeholders. •Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB. •Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls. •Integrate patching and vulnerability data (e.g., cloud patching, Tenable) across cloud, infrastructure, and containerized environments. Qualifications: •Understanding of service mapping concepts and business service relationships •Understanding of cloud platforms (AWS) and knowledge of container technologies (Kubernetes or OpenShift) •Bachelor's degree or advanced degree •In lieu of degree, 7+ years of experience in related field •Operational familiarity with ITIL or ITSM frameworks certifications •The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community •Work-life balance, flexibility, and the autonomy to do great work •Medical, dental, and vision coverage along with numerous health and wellness programs •Parental leave and support plus adoption and surrogacy assistance •Career development programs and tuition reimbursement for continued education Compensation: •$107,901 - $172,642 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!