Hiring: Senior Strategy Analyst Company: CarMax Location: Richmond, VA Job Posted Time: 2026-09-11 18:00:27 Target Skills & Keywords : Go, HBase, PATs About the job Required Skills: •Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation. •There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Sr. Analyst in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas: •Web Strategy •Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties •Product Strategy •Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired •Customer Experience Center (CEC) Strategy •Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle •Sales Strategy •Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online •Business Operations Strategy •Works to enable a fast & easy process for customers in store when they are ready to transact •Human Resources (HR) Strat Compensation: •$88,400 •$132,600 •$20 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!