Hiring: Senior Solutions Engineer - Healthcare & Life Sciences (Central & East) Company: Talkdesk Location: Ann Arbor, MI Job Posted Time: 2026-09-16 20:42:25 Employment Type: On-site Target Skills & Keywords : Cerner, Epic Systems, HIPAA, Patient Scheduling, Product Management, Regulatory Compliance, SaaS, Salesforce About the job Experience: •8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers. •2+ years supporting Required Skills: •Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges. •Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software. •Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery. •Generates simple value statements illustrating the financial value of a Talkdesk solution to customers. •Assists with scoping SOWs for customer implementations as needed. •Scopes, executes and manages customer pilots and POCs. •Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution. •Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!