Hiring: Senior Solutions Engineer Company: Sanas Location: Boston, MA Job Posted Time: 2026-09-10 14:38:53 Target Skills & Keywords : Slack, Systems Engineering, Zoom About the job Experience: •6+ years in presales solutions engineering, solutions consulting, or a technical customer-facing role in CCaaS, CX, UC, or contact center software. Time spent running a contact center tech stack before moving to presales counts for a lot here. Required Skills: •Sanas puts real-time speech AI on the desks of contact center agents around the world. Accent translation, language translation, speech enhancement, and speech intelligence, running live on an agent's machine while they talk to a customer. •Almost everything we sell runs through a pilot first. Most of our new business comes through one, and the pilot is where a Solutions Engineer either makes the case or loses it. This role exists to raise the number of pilots that convert. •Join a team of five Solutions Engineers supporting ten Account Executives. Small enough that you own your accounts end to end, big enough that you are not the only person who knows how something works. •The position is based in Boston with an expectation to work in the office two days per week. The role also requires approximately 20% travel to support customers and business needs. •Set the pilot up to be winnable •Interface directly with the AE to qualify the technical and business fit before we commit to a pilot; a well-scoped pilot is the single biggest predictor of whether the deal closes. •Agree the success criteria and the baseline with the customer up front - which metrics, which agent group, which comparison window - and get it in writing. •Tie the pilot to something the customer's executives already care about, not to features. Qualifications: •Audio, speech, or DSP background, or having sold into a contact center audio stack. •Genesys, Five9, NICE, Amazon Connect, Avaya, Zoom, or Teams voice experience. •BPO experience, or having supported offshore delivery teams in the Philippines, India, or LATAM. •Operational familiarity with APIs and SDK-based integrations, cloud platforms, and BI tools. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!