Hiring: Senior Solution Consultant - FSI Company: Talkdesk Location: United States Job Posted Time: 2026-09-03 10:42:25 Target Skills & Keywords : JavaScript, LLM, Python, RAG, REST, SaaS, Salesforce, TypeScript, Visio, Webhooks, Zendesk About the job Experience: •3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment Required Skills: •Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,  leveraging industry knowledge, product expertise, and best practices. •Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success. •Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations. •Partner cross-functionally with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. •Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality. •Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success. Qualifications: •Bachelor's degree in a technical field or significant professional experience in a technical role •Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript. •Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems. •Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains. •A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels •Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued. •Engaging personality, polished verbal and written communication skills, and meticulous attention to detail •Highly organized self-starter that seeks challenging opportunities. •Demonstrated capacity to work cross-functionally in a fast-paced environment. •Fluency in written and spoken English. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!