Hiring: Senior Software Support Consultant (Hybrid Work Model) Company: Quorum Software Location: Houston, TX Job Posted Time: 2026-09-10 14:50:36 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, Java, Jira, Microsoft Office, PL/SQL, Perl, Salesforce, ServiceNow, Shell About the job Experience: •3 to 5 year(s) of working experience in delivering solution support or solution implementation is required for this position •5 year(s) of working experience in delivering solution support or solution implementation is required for this position Required Skills: •Lead and oversee the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines •Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents •Participate in the configuration, enhancement, and testing phases associated with software changes •Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions •Ensure proper documentation of assigned incidents, including internal and external communications •Lead and oversee taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve •Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility •Demonstrated capacity to work effectively with global cross-functional teams Qualifications: •Implement and support of master data management solutions •Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!