Hiring: Senior Software Engineer - Global Servicing Technology Company: American Express Location: Sunrise, FL Job Posted Time: 2026-09-16 18:43:18 Employment Type: Hybrid Target Skills & Keywords : API Gateway, AWS, Agile, BigQuery, CI/CD, Cloud Functions, Cloud Run, CloudWatch, DynamoDB, EKS, Encryption, GCP, GitHub Actions, HIPAA, IAM, Infrastructure as Code, Kinesis, Lambda, NLP, OAuth, Pub/Sub, RBAC, S3, Terraform, VPC, Webhooks About the job Experience: •8+ years of commercial software development experience. Required Skills: •The Servicing Experiences Technology (SET) organization enhances Servicing Experiences by building smarter platforms with seamless automation and AI-driven insights- empowering Colleagues and Customers alike. •Provide thought leadership, engineering expertise, and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery. •Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools. •Own all technical aspects of software development (architecture, design, and development of systems) for assigned applications. •Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews, and testing in ongoing sprints. •Drive consistent development practices - tools and common components. •Develop deep understanding of tie-ins with other systems and platforms within the supported domains. •Interface directly with technical product managers contributing to blueprints and assisting with annual planning of feature sets. Qualifications: •Bachelor's degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred. •Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX) or Amazon Connect and Amazon Lex, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems. •Architect, implement, and optimize Five9/Amazon Connect CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations. •Lead integrations and migrations leveraging Five9 APIs /Amazon Connect API’s and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9/Amazon Connect. •Good understanding of data structures, algorithms, and design patterns. •Great written communication and documentation abilities. •In-depth knowledge of cloud security architecture and Encryption and OAuth. •Looks proactively beyond the obvious for continuous improvement opportunities. •Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. •Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike. Compensation: •$123,000 - $215,250 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!