Hiring: Senior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect) Company: NTT DATA North America Location: Plano, TX Job Posted Time: 2026-09-11 14:48:40 Employment Type: Remote Target Skills & Keywords : AWS, Accessibility, Agile, Angular, Docker, Java, Kubernetes, Microservices, Node.js, R, REST, React, Scrum, Spring Boot, Systems Design About the job Experience: •Operational familiarity with Node.js for API integrations and middleware development. •Prior experience with Workforce Management (WFM) platforms and CCaaS (Contact Center as a Service) solutions such as Amazon Connect, Genesys, NICE, Five9, or similar. •Understanding of contact center operations, workforce forecasting, scheduling, and adherence management. •Knowledge of contact center routing and omnichannel customer engagement platforms. •Expertise with Google OR-Tools for modeling workforce management scheduling optimizations and contact center routing development expertise. Required Skills: •Design, develop, and maintain Java/Spring Boot microservices and full-stack applications using Angular or React. •Build and integrate scalable REST APIs with WFM and CCaaS platforms, including Amazon Connect. •Develop solutions for workforce forecasting, scheduling, adherence, and real-time workforce management. •Partner cross-functionally with business and operations teams to understand contact center requirements and implement scalable solutions. •Integrate and process contact center data such as call volumes, agent performance metrics, schedules, and real-time agent states. •Develop and enhance contact center routing and customer interaction workflows. •Utilize Node.js for integrations, middleware services, and real-time communication components. •Design and implement cloud-native applications using AWS, Docker, and Kubernetes. Qualifications: •Candidates with WFM + CCaaS domain experience and Amazon Connect integration expertise. Compensation: •$102,675 - $136,900 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!