Hiring: Senior Service Specialist or Sevice Consultant Company: Talcott Financial Group Location: Greater Hartford Job Posted Time: 2026-09-10 11:52:56 Employment Type: Full-time / Remote Target Skills & Keywords : HTML About the job Experience: •3 years of customer service experience in the financial services industry •4 years of customer service experience in the financial services industry Required Skills: •Demonstrate professional diplomacy and deliver a positive customer service experience for inbound calls with our customers, contract owners and financial advisors •Successfully execute customer requests while navigating a fast-paced structured environment •Actively facilitate and support processing of written requests ad hoc •Demonstrate active listening and critical thinking skills to quickly assess the customers’ request and leverage online resources to provide an appropriate solution Qualifications: •Note* This position may be filled as either a Sr. Service Specialist or Service Consultant commensurate with a candidate’s expertise. •Minimum of 3 years of customer service experience in the financial services industry •Solid functional working knowledge of annuities, 401k products, life insurance, mutual funds or stock market activity •Demonstrated experience navigating multiple applications and dual monitors •Excellent communication skills, both verbal and written •Demonstrated capacity to develop positive and productive customer relationships •Demonstrated capacity to multi-task (type and talk at the same time while navigating through multiple screens) •Proven success working in a fast-paced and structured environment •Demonstrated capacity to navigate multiple programs and effectively use online resources •Knowledge of PEGA, FAST, Hexure, and FireLight is a plus! Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!