Hiring: Senior Service Delivery Analyst - Aegon AM Company: Aegon Asset Management Location: Cedar Rapids, IA Job Posted Time: 2026-09-10 11:52:06 Employment Type: Hybrid Target Skills & Keywords : Agile, Change Management, Configuration Management, Equities, Fixed Income, Project Management, Risk Management, SAFe, ServiceNow About the job Required Skills: •You bring strong ITIL and ITSM knowledge and will have a leading role in further maturing our ways of working and identifying and implementing the right best practice adoption levels for our organization. •NOTE: Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship. •Lead day-to-day Service Delivery, ensuring stable, continuous IT services aligned to business priorities and agreed service levels. •Own incident, request, change and problem management processes, driving timely resolution, effective escalation, governance and auditability. •Oversee service, asset, software license and infrastructure lifecycle management, including provisioning, optimization, renewals, decommissioning, compliance and cost control. •Monitor service performance and operational metrics, identifying trends, risks, inefficiencies and improvement opportunities to strengthen resilience and service quality. •Maintain accurate documentation, knowledge articles and configuration management records, ensuring the CMDB reflects current services, assets and relationships. •Support audit, regulatory and control activities by ensuring evidence, processes and operational practices meet organizational standards. Qualifications: •Solid background and experience in IT service delivery (typically five or more years). •Expertise in ITIL configuration management, ITIL practices, and ITSM tooling. Proficient in change management methodology (Waterfall and Agile) SAFe, software development lifecycle (SDLC), analysis, and design. •Project management, negotiation and delegation skills. •Excellent oral and written communication skills. •License and Asset Management. •Knowledge Of The Following Applications And Business Areas •Hybrid out of our Cedar Rapids, IA, office (working in the office twice a week, between Monday and Thursday; work from home on Fridays). Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!