Hiring: Senior Quality and Warranty Engineer Company: Aptiv Location: Troy, MI Job Posted Time: 2026-09-15 10:27:23 Employment Type: Full-time / On-site About the job Experience: •5 years of experience in a customer-facing quality role, within the automotive industry with OEMs and Tier 1 Required Skills: •Serve as the senior point of contact for customer quality and warranty concerns, ensuring prompt response and resolution of issues. •Be proficient and/or learn all customer portals and warranty procedures. •Monitor and report customer quality and warranty performance metrics (e.g., PPM, customer scorecards, IPTV) and drive continuous improvement initiatives to meet and exceed customer expectations. •Review warranty claims per customers' requirements to identify problems. •Coordinate warranty returns and testing. •Lead/participate in root cause analysis using problem solving tools. •Oversee the preparation and submission of customer-required documentation, including 8D reports, and other quality deliverables. •Interface directly with engineering teams to define and implement design and/or manufacturing changes to fix quality and/or warranty issues. Qualifications: •Bachelor's degree in Engineering, Quality Management, or a related field (or equivalent experience). •Minimum of 5 years of experience in a customer-facing quality role, within the automotive industry with OEMs and Tier 1 •Strong knowledge of quality management systems (IATF 16949, ISO 9001) and customer-specific requirements. •Proven experience in managing customer relationships and resolving warranty issues while striving for warranty costs reduction. •Excellent problem-solving skills with a strong ability to perform root cause analysis and implement corrective actions. •Critical thinking and data analysis skills. •Strong communication, interpersonal, and negotiation skills to effectively interface with customers and internal teams, achieving the desired goals. •Demonstrated capacity to prioritize tasks, manage multiple requirements, and deliver results in a fast-paced environment. •Proficiency in quality-related software and tools (e.g., Minitab, statistical analysis software) and Microsoft Office Suite (Excel, PowerPoint, Word). Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!