Hiring: Senior Program Manager - Payment Operations - Healthcare Company: Chewy Location: Plantation, FL Job Posted Time: 2026-09-10 11:34:51 Employment Type: Hybrid Target Skills & Keywords : Program Management About the job Experience: •8+ years of experience in payments, payment operations, fintech, ecommerce, retail, healthcare operations, marketplace operations, subscription/recurring payments, or another scaled operational environment. •5+ years leading complex cross-functional programs with Product, Engineering, Analytics, Finance, Accounting, Customer Care/Operations, Legal/Compliance, and external partners. Required Skills: •Bellevue, WA, Boston, MA, or Plantation, FL •Own the operational roadmap for Healthcare payments across in-clinic, digital, and recurring workflows. •Define, monitor, and improve payment metrics such as success rate, authorization performance, recurring payment recovery, terminal reliability, refund/void quality, decline trends, incident volume, and SLAs. •Strengthen recurring payment operations, including stored credential health, tokenization, card lifecycle events, payment retries, decline recovery, account updater processes, and payment method reliability. •Lead Healthcare payment launches, enhancements, defect resolution, and operational readiness across Product, Engineering, Clinic Operations, Customer Care, Analytics, Finance, Accounting, Legal/Compliance, and external partners. •Identify payment defects and reliability risks, quantify customer and financial impact, and drive prioritized resolution. •Build and improve operating mechanisms such as dashboards, runbooks, escalation paths, incident response processes, post-incident reviews, partner reviews, and readiness checklists. •Manage external payment providers, terminal providers, gateways, processors, and other third parties against SLAs, roadmap dependencies, issue resolution, and improvement plans. Qualifications: •Success in This Role Looks Like •Healthcare payment workflows are reliable, measurable, and supported by clear operating mechanisms across in-clinic, digital, and recurring experiences. •Customer, clinic, and care team friction is identified quickly, quantified clearly, and resolved through strong cross-functional ownership. •Payment partners are managed through business reviews, escalations, SLAs, and improvement plans. •Payment incidents have clear response paths, root-cause ownership, durable prevention actions, and improved monitoring. •Senior leaders have a clear view of payment performance, risks, tradeoffs, and investment needs across Chewy Healthcare. •The base salary range for this role is $129,500 - $207,000.00. •The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. •Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Compensation: •$129,500 - $207,000 / year •In addition, this position is eligible for 401k and a new hire and annual equity grant Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!