Hiring: Senior Program Manager, Payment Operations and Optimization Company: Chewy Location: Boston, MA Job Posted Time: 2026-09-10 11:34:51 Employment Type: Hybrid Target Skills & Keywords : Program Management About the job Experience: •8+ years of experience in payments, fintech, ecommerce, retail, subscription billing, omnichannel operations, or another scaled operational environment. •5+ years leading complex cross-functional programs with Product, Engineering, Analytics, Finance, Accounting, Customer Care/Operations, Legal/Compliance, and external partners. Required Skills: •Bellevue, WA, Boston, MA, or Plantation, FL •Own the operational health, performance, and optimization roadmap for advanced authorization capabilities, stored payment, and recurring, including multi-authorization flows, multiple MCC configurations, and payment method lifecycle workflows. •Define, monitor, and improve key payment metrics, including payment success rate, authorization performance, retry recovery, decline trends, multi-authorization outcomes, MCC configuration impacts, incident volume, and operational SLA performance. •Serve as the senior payment operations owner for launches, enhancements, defects, partner escalations, operational readiness, and post-launch performance management. •Lead cross-functional programs across Product, Engineering, Customer Care, Analytics, Finance, Accounting, Legal/Compliance, and external payment partners. •Identify payment defects, reliability risks, and customer friction across complex authorization, stored credential, and recurring flows; quantify customer, operational, and financial impact; and drive prioritized resolution. •Partner with payment processors, wallet providers, tokenization providers, and other third parties to manage operational performance, roadmap dependencies, issue resolution, SLAs, and improvement plans. •Analyze issuer, network, processor, card type, wallet, MCC, tokenization, debit routing, retry, and decline-code trends to identify optimization opportunities. Qualifications: •Success in This Role Looks Like •Recurring, stored payment, and advanced authorization workflows are reliable, measurable, and supported by clear operational mechanisms. •Payment success, authorization performance, and customer retention opportunities are identified quickly, quantified clearly, and improved through strong cross-functional ownership. •Payment partner performance is actively managed through business reviews, escalations, SLAs, and improvement plans. •Senior leaders have a clear view of payment performance, authorization risks, tradeoffs, and investment needs. •The base salary range for this role is $129,500 - $207,000.00. •The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. •Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Compensation: •$129,500 - $207,000 / year •In addition, this position is eligible for 401k and a new hire and annual equity grant Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!