Hiring: Senior Program Manager, Delivery Quality Company: Uber Location: Chicago, IL Job Posted Time: 2026-09-10 02:13:00 Employment Type: Full-time / Remote Target Skills & Keywords : Compliance, Kind, Move, NLP About the job Experience: •5-8 years of experience in quality management, program management, enablement, or operations leadership roles within technology, transportation, or fast-paced multi-sided marketplaces. •4 years of experience in quality management, program management, enablement, or operations leadership roles within technology, transportation, or fast-paced multi-sided marketplaces. •8 years of experience in quality management, program management, enablement, or operations leadership roles within technology, transportation, or fast-paced multi-sided marketplaces. Required Skills: •The Delivery Enablement team within Central Enablement and Transformation (CET) is seeking a •Sr Program Manager, Delivery Quality •Who is a strategic thinker, cross-functional connector, and hands-on builder. We are fundamentally transforming our Quality approach-replacing slow, defensive manual sampling with an innovative Quality Intelligence model that unlocks automated coverage and near real-time operational insights. •A core focus of this role is building strong partnerships with stakeholders and collaborating with them to implement dynamic solutions that deliver impact on priority business goals. By leveraging our evolving tech stack, you will move fast, think creatively, and execute with high-functioning teams in this rapidly changing part of our business. •This role will be based out of either our Chicago office, with direct reports managed globally. Some flexibility in working hours required. •Lead & Manage QA Specialists: Lead, mentor, and upskill a team of global QA Specialists, guiding them strategically. •Drive AI-Led Quality Strategy: Develop and execute a tech-forward global quality strategy for Delivery, incorporating AI tools, automated quality evaluations, and smart sampling to move quality from periodic audits to real-time enablement intelligence. •Bridge Quality & Agent Enablement: Partner directly across Delivery Enablement to convert Quality Intelligence into targeted agent coaching frameworks, learning interventions, and operational playbook updates. Qualifications: •Minimum of 4 years of experience in quality management, program management, enablement, or operations leadership roles within technology, transportation, or fast-paced multi-sided marketplaces. •Bachelor's Degree •5-8 years of experience in quality management, program management, enablement, or operations leadership roles within technology, transportation, or fast-paced multi-sided marketplaces. •Proven track record with AI & Tech Integration: Demonstrated experience incorporating modern AI quality tools into operational workflows to enhance quality coverage and agent enablement. •Hands-On Data & Analytical Fluency: Strong quantitative skills with proven experience diving into complex datasets, detecting operational trends, and translating insights into concrete gap-closure and enablement plans. •Strategic Thinking & Problem Solving: Demonstrated ability to connect high-level transformation vision to day-to-day operational execution in a rapidly changing business environment. •Quality Framework Mastery : Deep understanding of quality management principles, balanced scoring (Experience vs. Compliance), and automated sampling methodologies. •Cross-Functional Stakeholder Leadership: Exceptional communication and relationship-building skills, with a track record of connecting cross-functional teams to drive shared goals. •Experience within Centralized Enablement / Transformation Orgs: Prior experience driving program strategy, change management, or agent enablement within a centralized transformation structure. •Practical experience utilizing Conversational Intelligence Platforms: Familiarity with AI-driven quality tools such as Observe.AI, NICE, or custom automated QA / NLP scenario models. Compensation: •$118,000 per year •$131,000 per year •Flexible work environment (work from home / hybrid options) •All full-time employees are eligible to participate in a 401(k) plan Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!