Hiring: Senior Product Support Engineer Company: Renesas Electronics Location: Frisco, TX Job Posted Time: 2026-09-10 10:55:47 Target Skills & Keywords : Enterprise Architecture, OAuth, PCB, Product Lifecycle Management, Product Management, R, Root Cause Analysis, SAML, Systems Integration About the job Experience: •6+ years of experience supporting electronic design software, enterprise engineering platforms, or related technical solutions. Required Skills: •Serve as an escalation resource and document technical findings for broader consumption across Product Support Engineering and other stakeholders. •Actively facilitate and support entire customer base through a variety of channels, with a focus on FAQs, Knowledge Base articles, Online Help, and Community Forum participation. •Document all customer issues, case activities, and escalations in accordance with support processes. •Drive root cause analysis efforts for high-impact customer escalations and coordinate with R&D, Product Management, and Engineering teams. •Create technical content such as online help, user guides, video tutorials, knowledge base articles, quick start guides, and similar materials. •Provide live coaching and assistance to team members. •Act as a senior technical escalation resource, independently driving resolution of highly complex customer issues and providing technical leadership across multiple product and workflow domains. •Test pre-release products and features while helping prepare technical teams for upcoming releases. Qualifications: •Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics Engineering, or equivalent •A solid understanding of electronic design software, verification and automation •Advanced experience supporting PCB design workflows is required. Experience with Altium products and platform solutions is strongly preferred. •Previous Experience in Technical Support role preferred •Fluency in additional languages is a plus •Excellent verbal and written communication skills •Deep knowledge in two or more areas is essential: PCB Design, High-Speed Design, RF Design, Signal Integrity, Power Integrity, Data/Library Management, PCB Manufacturing, PLM Workflows, Enterprise Data Management, Enterprise Integrations, or Enterprise Server Technologies. •Demonstrated ability to troubleshoot complex technical issues spanning desktop applications, cloud services, enterprise integrations, authentication systems, and related customer environments. •Must possess excellent group and interpersonal communication and presentation skills, written skills, and the desire to work in a fast-paced environment with passion and enthusiasm for Altium Corporate Goals, Visions, Products, and Solutions Compensation: •$90,000 - $120,000 / year •Competitive benefits and rewards package •This position is also eligible for bonus opportunities Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!