Hiring: Senior Product Manager – IVR & Conversational AI Company: GEICO Location: Richardson, TX Job Posted Time: 2026-09-10 11:50:16 Target Skills & Keywords : A/B Testing, Agile, Azure DevOps, Jira, NLP, Product Management, Product Strategy, User Experience About the job Experience: •5+ years of experience in product management, with a track record of delivering successful voice and conversational AI products in a fast-paced environment Required Skills: •Define and articulate the IVR and conversational AI product vision, strategy, and roadmap in alignment with business goals and market opportunities •Lead cross-functional teams through the entire product lifecycle, from concept to launch and beyond, with a focus on voice experience design and conversational AI implementation •Conduct market research, competitive analysis, and customer interviews to gather insights and inform voice experience decisions •Strategically drive design and implementation of intuitive voice flows that maximize self-service containment while maintaining high customer satisfaction •Prioritize features and initiatives based on customer feedback, business impact, and technical feasibility, making trade-off decisions to optimize self-service rates and customer experience •Partner cross-functionally with stakeholders across the organization to ensure alignment on voice strategy and drive consensus on key decisions •Continuously monitor IVR performance metrics, analyze containment rates, and iterate on conversation flows to optimize user experience and business outcomes •Partner with Technology leaders to influence voice platform architecture and drive secure, resilient, and scalable conversational AI solutions Qualifications: •Bachelor's degree required •Comprehensive expertise in IVR systems, conversational AI platforms, and voice user interface design principles •In-depth knowledge of contact center operations, key metrics, and the role of self-service in the customer journey •Demonstrated success in improving self-service containment rates and customer satisfaction through voice channel optimization •Strong leadership skills with the ability to influence and inspire cross-functional teams •Excellent communication and presentation skills, with the ability to effectively articulate complex voice experience concepts to both technical and non-technical audiences •Proven analytical and problem-solving abilities, with a data-driven approach to decision-making •Advanced degree in Computer Science, Human-Computer Interaction, Business, or related field •Direct experience working with Amazon Connect and its ecosystem, including Amazon Lex, Contact Lens, and Voice ID Compensation: •$140,425 - $229,600 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!