Hiring: Senior Product Manager, Customer Care AI Company: Lyft Location: San Francisco County, CA Job Posted Time: 2026-09-10 11:43:55 Target Skills & Keywords : LLM, Microsoft Excel, Product Management About the job Experience: •5+ years of experience in product management, with experience or familiarity with AI, ML, or conversational interfaces •Deep technical acumen—ability to understand and shape AI system designs, including prompt engineering and agent architectures •Comfortable working in fast-moving, ambiguous environments where you shape solutions as much as implement them •Customer obsession: You care deeply about delivering excellent support experiences and dive deep into the details of customer problems •Technical depth: You can engage credibly with engineers and understand AI/ML/LLM capabilities, limitations, and emerging developments Required Skills: •Build and optimize AI agents that handle customer support interactions across chat and voice channels •Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors •Write, test, and refine prompt logic and conversation flows for specific customer use cases •Partner with support operations teams to understand workflows, pain points, and opportunities •Run rapid feedback loops between customer interactions and product development to continuously improve agent performance •Serve as the in-house expert on AI agent development, translating technical capabilities into business impact •Define success metrics and drive data-informed decisions to ensure optimal prioritization •Create an AI strategy that scales as Lyft grows Qualifications: •Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred Compensation: •Great medical, dental, and vision insurance options with additional programs available when enrolled Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!