Hiring: Senior Patient & Customer Experience Specialist Company: Northwell Health Location: New York, NY Job Posted Time: 2026-09-13 11:23:58 About the job Experience: •3-5 Years Of Relevant Experience, Required. •5 Years Of Relevant Experience, Required. Required Skills: •Collaborates and facilitates inter-departmental functions to support optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to promote patient and family centered care culture, care delivery and hospitality. •Role models Culture of C.A.R.E. and patient-centered organizational values. Initiates and maintains ongoing communication with patients, families and team. •Creates, implements and evaluates patient/customer experience-based programs, projects and initiatives. •Gathers and analyzes internal and external best practices to develop presentations, documents and reports; shares findings with leadership. •Demonstrates advanced understanding of how to collect and interpret patient experience feedback, data and performance metrics. •Collaborates with site-based leadership to lead and sustain patient experience strategic plan. •Participates in patient/customer experience improvement efforts; provides support for meetings and events. •Coordinates and presents educational and training programs aimed at engaging team members in patient/customer experience culture. Qualifications: •Bachelor's Degree required, or equivalent combination of education and related experience. Compensation: •$66,300 - $98,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!