Hiring: Senior Partner Improvement Analyst Company: Expedia Group Location: Austin, TX Job Posted Time: 2026-09-11 11:57:31 Target Skills & Keywords : Change Management, Root Cause Analysis About the job Experience: •2+ years of Operational management experience in a dynamic and complex customer care environment Required Skills: •Within TPSP, you will join the Partner Improvement Team. •As a Senior Partner Improvement Analyst you'll be responsible for simplifying related processes through root cause analysis, positively impacting agent and customer experience in measurable terms. •In This Role, You Will Qualifications: •Demonstrated capacity to map cross functional and detailed complex processes •Proven experience in solving complex problems in business processes; able to think about objectives from multiple perspectives and consider non-conventional ideas and approaches for achieving objectives •Analyse to cross-EG cross-team cross-functional •High energy and a positive outlook with the passion to make things better at every opportunity •Outstanding verbal/written communication, collaboration, negotiation, and influencing skills •Proven ability to work autonomously in high pressure/demanding team •Comfort with ambiguous, constantly evolving situations •Self-starter with a high degree of motivation to go above and beyond the task at hand. •,Ability and willingness to travel, as required •Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!