Hiring: Senior Onboarding Manager Company: Eltropy Location: Phoenix, AZ Job Posted Time: 2026-09-16 17:45:04 Employment Type: Remote Target Skills & Keywords : DNS, Project Management, Quality Assurance, SaaS, VPN About the job Experience: •4+ years of experience delivering SaaS or technical solutions, strong consultative and discovery skills, a track record of building trusted relationships with customer stakeholders, and the ability to independently own complex, multi-product deployments with minimal oversight. •5+ years of experience implementing or delivering enterprise SaaS solutions, with direct deployment experience Required Skills: •Consultative Discovery & Solution Design •Lead post-sale discovery sessions with customer stakeholders to understand business goals, current workflows, and success criteria •Translate discovery findings into a tailored implementation and solution design, aligning configuration decisions to the customer's operational reality •Facilitate alignment conversations across customer teams (operations, IT, compliance) to drive consensus on scope and timeline •Identify risks or gaps in requirements early and design around them before implementation begins •Own onboarding of new customers onto the Eltropy platform, including our AI-powered Voice and Digital Agents •Lead configuration and testing of SaaS instances and communication flows across voice, video, text messaging, and chat channels •Drive complex, multi-system deployments, coordinating tasks, schedules, and stakeholders to ensure timely go-lives with quality Qualifications: •Maintain deep expertise on Eltropy's platform capabilities including Voice, Video, Text, Secure Chat, Co-browsing, AI Assistants, AI Agents, and Conversation Intelligence •Lead delivery of customer training using AI-generated video, virtual sessions, documentation, and tutorials •Build and customize training resources tailored to the needs of credit unions and community banks •Use tools like WalkMe to guide users through in-app experiences •Be the Voice of the Customer •Advocate for customer needs internally throughout implementation and beyond •Identify and communicate product or process improvement opportunities based on real-world deployment patterns •Lead testing of new releases prior to go-live •Report bugs, provide feedback, and support release acceptance processes •Demonstrated experience running consultative discovery and solution design conversations with customer stakeholders Compensation: •$135,000 - $155,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!