Hiring: Senior Manager, Software Engineering — Communications & Quality Company: Western Governors University Location: Salt Lake City Metropolitan Area Job Posted Time: 2026-09-10 10:43:02 Employment Type: Full-time Target Skills & Keywords : Accessibility, Java, Load Testing, REST, Twilio, User Experience, Workday About the job Experience: •10+ years of software engineering experience developing web-based applications, APIs, and distributed systems. •2+ years leading professional software engineering teams; 5+ years of engineering leadership experience preferred. •10+ years of professional software engineering experience. •2+ years leading software engineering teams. •2+ years of experience owning or leading messaging, notification, presence, or high-fanout communications platforms. Required Skills: •WGU is seeking a Senior Manager, Software Engineering — Communications & Quality to lead engineering teams responsible for critical communications, notification, customer engagement, and quality platforms serving WGU’s students and business operations. •The ideal candidate combines strong software engineering fundamentals with enterprise-scale platform leadership, including experience building high-fanout communication systems, integrating third-party platforms, implementing conversational and agentic AI, and establishing automated performance and quality engineering practices. •This is a hands-on technical leadership role. The Senior Manager will partner closely with product, architecture, security, program, and business leaders while mentoring engineers and establishing engineering practices that balance speed, quality, scalability, security, and operational stability. •Lead and develop software engineering teams responsible for communications, quality, and customer engagement platforms. •Establish technical vision, architecture, engineering standards, and development practices aligned with WGU’s technology strategy. •Lead the design and evolution of highly scalable messaging, notification, presence, and high-fanout delivery platforms supporting email, SMS, push, and omnichannel communications. •Provide technical leadership for telephony and communications platforms, including technologies such as Genesys, Twilio, Amazon Connect, and NiCE. •Lead engineering efforts involving conversational AI and agentic systems, including chatbots, voice agents, intent detection and routing, multi-agent workflows, and tool-using agents operating across chat, voice, email, and SMS. Qualifications: •Bachelor’s degree in computer science, information technology, engineering, or a related field, or equivalent relevant experience. •Master’s degree in computer science, information technology, engineering, or a related field. Compensation: •$174,700 - $288,200 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!