Hiring: Senior Manager, Site Reliability Engineering Company: Docusign Location: United States Job Posted Time: 2026-09-11 10:16:13 Employment Type: Contract / Remote Target Skills & Keywords : Azure, Data Pipeline, IAM, Infrastructure as Code, Kubernetes, LLM, Python, SaaS, User Experience About the job Experience: •10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a high-scale SaaS environment Required Skills: •This position is a people manager role reporting to the Director, Site Reliability Engineering. •Strategically drive day-to-day reliability, availability, and performance of Docusign’s global platform. You will ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience •Lead engineering teams in developing and maintaining reliability tools, automation, and APIs used internally to accelerate developer velocity and support platform trust •Manage, mentor, and grow a team of SREs, including Senior and Staff-level engineers. Foster a culture of continuous learning, psychological safety, and technical excellence •Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. You understand that seconds of latency affect signers and downtime blocks business deals, and you advocate for the user in engineering discussions •Implement and champion the adoption of the Internal Developer Platform (IDP), making it seamless for our 2,000+ developers to build reliable services by default •Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery •Shift the team from reactive incident response to predictive mitigation by implementing Chaos Engineering practices and automated self-healing mechanisms Qualifications: •Operational familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines •Applied hands-on capability in public cloud ecosystems (specifically Azure) and multi-region architectures •Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. •Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary Compensation: •Paid Time Off: earned time off, as well as paid company holidays based on region Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!