Hiring: Senior Manager, Growth Analytics Company: Zendesk Location: Washington, DC Job Posted Time: 2026-09-10 11:01:22 Employment Type: Hybrid Target Skills & Keywords : AI, Amplitude, Python, R, SQL, SaaS, Segment, Snowflake, Zendesk, dbt About the job Required Skills: •Senior Manager, Growth Analytics •Help leaders understand where the PLG journey is performing well, where customers encounter friction, and which opportunities are most likely to improve customer and business outcomes. •Build effective working relationships across Sales, Marketing, Product, Engineering, and Data teams to drive self-service bookings, net customer growth and AI penetration. •Partner with PLG Product Managers and Engineers to define business questions, measurable hypotheses, product goals, and success metrics. •Lead and develop a team of growth analysts by setting priorities, providing coaching, and supporting career growth. •Establish and evolve measurement for the PLG funnel, including acquisition, trial engagement, activation, conversion, retention, expansion, and customer value. •Analyze customer behavior using segmentation, cohort, funnel, retention, and experimentation methods to identify opportunities and barriers to growth. •Design measurement plans for product initiatives and experiments, including success metrics, guardrails, instrumentation requirements, and interpretation of results. Compensation: •$172,000 - $258,000 / year •Flexible work environment (work from home / hybrid options) •This position may also be eligible for bonus, benefits, or related incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!