Hiring: Senior Manager, Enterprise Insights - Client Experience Company: Northwestern Mutual Location: Milwaukee, WI Job Posted Time: 2026-09-09 17:59:53 Employment Type: Full-time Target Skills & Keywords: Client Insights, NPS Program Management, Client Experience, Survey Design, Trigger Based Tracking, Dashboards, Benchmarking, Data Analysis, Statistical Techniques, JIRA, Cross-functional Collaboration, Client-Centricity Experience: - Minimum of 5 years of relevant experience - Proven experience leading client learning agendas and insight initiatives - Experience owning and managing Net Promoter Score (NPS) programs, including survey design, analysis, and trend monitoring - Experience designing and maintaining Trigger Based Tracking programs across the client lifecycle - Experience developing and enhancing client experience dashboards - Experience leading client experience benchmarking initiatives - Experience managing research and insight projects using JIRA - Experience performing data analysis using statistical techniques (frequency distributions, descriptive statistics, T-tests, cross-tabs, correlations, text analytics) - Experience working with technical resources to design integrated internal and syndicated datasets - Experience collaborating closely with marketing, product, digital, and enterprise experience teams Required Skills: - Deep client understanding and insight generation - Client advocacy and championing satisfaction at every touchpoint - Ad-hoc analysis and research - Report delivery and insight communication to business partners - NPS program ownership and management - Survey design and results analysis - Trend monitoring and actionable findings communication - Trigger Based Tracking program design and implementation - Client experience dashboard development and maintenance - Client experience benchmarking - Cross-functional partnership and alignment - Project management using JIRA - Statistical analysis and data interpretation - Data element determination and dataset design - Synthesis of multi-source data (NPS, trigger-based, behavioral) - Identification of analytical capability enhancements - Proactive sharing of client insights Qualifications: - Minimum of 5 years of relevant experience - Strong analytical and research skills - Ability to thrive in a fast-paced and evolving environment - Strong communication and stakeholder management skills - Ability to advocate for the client in internal meetings - Experience with client experience methodologies and emerging research approaches - Ability to translate insights into actionable strategies and plans Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!