Hiring: Senior Manager, Customer Success - West Company: Sprinklr Location: Washington, United States Job Posted Time: 2026-09-10 18:01:43 Target Skills & Keywords : Rust, Segment About the job Required Skills: •The Senior Manager of Customer Success for the West region is responsible for leading a team of Customer Success Managers supporting enterprise and strategic customers reporting to the Director of Customer Success. This role focuses on driving product adoption, value realization, and retention while ensuring consistent, high-quality customer engagement across the Sprinklr platform. •The Senior Manager partners closely with Sales, Services, and Product teams to help customers achieve measurable business outcomes and to scale effective customer success practices. •What You’ll Do •Lead and Develop Customer Success Managers •Manage, coach, and develop a team of Customer Success Managers across enterprise segments •Ensure strong execution of customer engagement across onboarding, adoption, value realization, and renewals •Establish consistent standards for success planning, customer health, and value delivery •Support workload and coverage alignment based on customer needs and priorities •Drive Adoption and Customer Outcomes •Own customer health, adoption, and retention outcomes across the assigned portfolio •Ensure CSMs create clear, measurable success plans aligned to customer KPIs and Sprinklr capabilities •Reinforce disciplined use of usage data, workspace audits, and adoption playbooks •Help teams articulate ROI, outcomes, and value to both operational and executive stakeholders •Escalate and help resolve adoption risks and customer challenges •Executive and Customer Engagement Qualifications: •Bachelor’s degree or equi Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!