Hiring: Senior Manager, Customer Success Company: Trellix Location: United States Job Posted Time: 2026-09-15 14:43:13 Target Skills & Keywords : AI, Product Management, Risk Management, SIEM, SaaS, Salesforce, Security Clearance About the job Experience: •8+ years of progressive experience in Customer Success, Account Management, or Technical Consulting within enterprise SaaS or Cybersecurity. •3+ years of direct people management experience leading customer-facing teams in high-growth environments. Required Skills: •People Leadership & Team Development •Lead, mentor, and coach a team of 8 Public Sector CSMs, fostering a culture of accountability, customer advocacy, and operational excellence. •Establish clear individual performance goals, KPIs, and developmental plans aligned with team and organizational objectives. •Guide CSMs through complex account strategies, stakeholder mapping, executive business reviews (EBRs), and risk mitigation plans. •Manage resource allocation, patch distribution (~30–40 accounts per CSM), and operational priorities across FedCiv, DoD, and SLED portfolios. •Assist with defining and implementing our approach of A Seamless Customer Experience. •Risk Management, Retention, Growth & Value Realization •Own overall portfolio retention and expansion goals, directly impacting Gross Retention Rate (GRR) and Net Retention Rate (NRR). Qualifications: •Professional Experience: 8+ years of progressive experience in Customer Success, Account Management, or Technical Consulting within enterprise SaaS or Cybersecurity. •Leadership Experience: 3+ years of direct people management experience leading customer-facing teams in high-growth environments. •Domain Focus: Deep expertise in the U.S. Public Sector market (Federal Civilian, DoD, IC, or State & Local Government). •Proven knowledge of cybersecurity domains (Endpoint Protection, Extended Detection & Response, Network Security/NDR, DLP, SIEM, or SecOps). •Demonstrated capability in customer success operations platforms (e.g., Totango, Gainsight, Salesforce). •In-depth knowledge of government contracting, agency budget cycles, and public sector risk governance. •Industry certifications (e.g., PMP, Security+, CISSP, or Certified Customer Success Manager) are a strong plus. •Leadership Competencies •Executive Presence: Ability to engage confidently with CISOs, CDIOs, Agency Directors, and executive leaders. •Strategic Coaching: Passionate about developing people, building cohesive teams, and championing a high-performance culture. Compensation: •Medical, Dental and Vision Coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!