Hiring: Senior Manager, Customer Success Company: insightsoftware Location: North Carolina, United States Job Posted Time: 2026-09-03 14:34:13 Target Skills & Keywords : Financial Planning, SaaS About the job Required Skills: •Lead your team to deliver outstanding experiences that drive strong customer retention, expansion, adoption, and referrals •Increase customer lifetime value through success plans, customer satisfaction, and overall health scores •Leverage reporting to develop data-driven insights and success plays based on customer behavior •Drive a proactive NPS, at risk program, and other initiatives and measures to prevent customer attrition •Sponsor customer escalations by working with the customer and teams across the company to address the issue in a mutually beneficial way. •Drive a standardized, proactive outreach and reactive interventions for various points in the journey by identifying opportunities to encourage feedback loops and continuous improvement. •Be a customer champion through collaboration with other organizational leaders to incorporate customer needs and requests into insightsoftware's defining business objectives •Partner with peers to scale processes in on boarding, training, success management, support, and customer advocacy Qualifications: •Bachelor's Degree in related field or equivalent experience •Strong executive presence with the ability to present data clearly and concisely •Demonstrates a hands-on approach to ensure tasks are completed effectively. •Willingness to roll up your sleeves to get the job done •Demonstrated capacity to travel up to 25% •Working knowledge with reporting and analytics solution Compensation: •For non-sales roles, this is a base salary only range; additional bonus eligibility may apply Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!