Hiring: Senior Manager Customer & Network Transformation Company: Lumen Technologies Location: United States Job Posted Time: 2026-09-15 13:33:55 Target Skills & Keywords : Ansible, GitHub, Java, MPLS, User Experience About the job Experience: •7 years related experience, including technical training and/or education 6 years minimum experience, with 2 years minimum experience at the managerial level. •Minimum 7 years related experience, including technical training and/or education 6 years minimum experience, with 2 years minimum experience at the managerial level. Required Skills: •Leads the MTA team as the organization's go-forward ticketing application, driving adoption, development, and continuous improvement of the platform across all supported technology domains. •Advances the organization's AI project focus by identifying, prioritizing, and executing AI-driven initiatives that enhance network reliability, ticketing efficiency, and customer experience. •Executes on the global cross-technology charter that supports automation development and support of the CenturyLink Transport, Ethernet, IP, MPLS and Voice/VoIP networks at the highest technical levels of the organization. •Handles development discovery and program coordination for command-and-control automations used by the Network Operations Centers, Technical Support teams, along with interfacing with planning and deployment, and collaborating with IT architecture and engineering. •Leads automation modifications including integration of the various legacy networks across the different technology disciplines (Transport, Ethernet, IP, MPLS, Voice) and plays a key role in the development and execution of network strategy. •Interfaces with IT counterparts to drive priorities of large-scale application initiatives — including MTA enhancements and AI projects — and serves as the conduit for innovation inside of operations to enhance network reliability, customer experience, and increase productivity. •Directs the work of subordinate managers, teams, and/or independent contributor employees. •Performs on-call, email, and face-to-face communication with difficult customers requiring in-depth knowledge of the organization's products/services. Compensation: •$132,232 - $176,310 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!