Hiring: Senior Manager, Customer Insights Company: Fluence Location: Greater Houston Job Posted Time: 2026-09-02 17:59:53 Employment Type: Full-time, Onsite Target Skills & Keywords: Voice of the Customer (VoC), Customer Segmentation, B2B Customer Insights, Market Research, Survey Methodology, Qualtrics, Medallia, AskNicely, Power BI, Salesforce, Product Roadmaps, Go-To-Market Strategy, Executive Reporting, Dashboarding, Cross-Functional Collaboration, Clean Energy, Energy Storage, Enterprise B2B SaaS Experience: - 5+ years of experience in B2B customer insights, market research, Voice of the Customer (VoC) program management, or a related product marketing role - Proven track record designing, administering, and analyzing relationship and transactional surveys within enterprise feedback management platforms (e.g., Qualtrics, Medallia, AskNicely) - Experience in clean energy, energy storage, utilities, or enterprise B2B SaaS environments is highly desirable Required Skills: - Own and lead the end-to-end administration, methodology design, and governance of global relationship-based customer surveys (e.g., Strategic NPS, annual relationship surveys) - Maintain and continuously refine comprehensive customer segmentation frameworks to model the needs of diverse, global customers and prospects - Partner strategically with Growth and GID to align global product roadmaps and feature developments with segment-specific expectations and customer feedback - Collaborate closely with Marketing to ensure new software and hardware deployments are positioned correctly and tailored to targeted customer segments - Define program success metrics and construct executive-level reporting to measure the impact of customer feedback and segmentation on pipeline growth, brand perception, and overall satisfaction - Demonstrated ability to build and maintain professional dashboards in visualization tools (e.g., Power BI, Salesforce) - Exceptional cross-functional collaboration and alignment skills, particularly with Customer Success, Product, and Sales teams - Strong qualitative and quantitative analysis skills, with the ability to turn raw customer quotes and metrics into high-impact commercial strategies - Excellent communication and presentation skills, with the ability to present complex VoC insights clearly to C-suite and executive audiences Qualifications: - Bachelor's degree in Business, Marketing, Statistics, Social Sciences, or a related field; MBA or advanced degree preferred - Ability to work onsite and live within a reasonable commuting distance of the Greater Houston area Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!