Hiring: Senior Manager, Customer Insights Company: Fluence Location: Arlington, VA Job Posted Time: 2026-09-17 13:47:02 Employment Type: On-site Target Skills & Keywords : Program Management, SaaS, Salesforce, Segment About the job Experience: •Survey Methodology: Proven track record designing, administering, and analyzing relationship and transactional surveys within enterprise feedback management platforms (e.g., Qualtrics, Medallia, AskNicely). •Industry Context: Experience in clean energy, energy storage, utilities, or enterprise B2B SaaS environments is highly desirable. •Analytical Tools: Demonstrated ability to build and maintain professional dashboards in visualization tools (e.g., Power BI, Salesforce). Required Skills: •Senior Manager, Customer Insights •Own the Voice of the Customer (VoC) Program: Lead the end-to-end administration, methodology design, and governance of global relationship-based customer surveys (e.g., Strategic NPS, annual relationship surveys) to serve as the single source of truth for customer sentiment. •Maintain Customer Segmentation: Maintain and continuously refine comprehensive customer segmentation frameworks to model the unique needs of diverse, global customers and prospects. •Guide Product Roadmaps: Partner strategically with Growth and GID to ensure global product roadmaps and feature developments align with segment-specific expectations and direct customer feedback. •Go-To-Market Alignment: Collaborate closely with Marketing to ensure new software and hardware deployments are positioned correctly and tailored to the unique priorities of targeted customer segments. •Executive Reporting & Dashboarding: Define program success metrics and construct executive-level reporting to measure the impact of customer feedback and segmentation on pipeline growth, brand perception, and overall satisfaction. •Matrix Collaboration: Exceptional cross-functional collaboration and alignment skills, particularly when navigating boundaries with Customer Success, Product, and Sales teams. •Strategic Translation: Strong qualitative and quantitative analysis skills, with the ability to turn raw customer quotes and metrics into high-impact commercial strategies. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!