Hiring: Senior Manager, CRM & Revenue Enablement Company: New York Islanders Location: Floral Park, NY Job Posted Time: 2026-09-10 12:36:33 Target Skills & Keywords : Microsoft Excel, Project Management, Python, SQL, Salesforce, Systems Integration About the job Experience: •5+ years of experience owning, administering, developing, or governing enterprise CRM environments; hands-on Salesforce experience strongly preferred; Salesforce certifications a plus Required Skills: •A storied sports franchise…a world class arena…the best fans… •How To Make The Team •Own the strategic roadmap, development, governance, and long-term architecture for our Salesforce CRM environment, including system enhancement priorities, data model design, user roles/permissions, and data hygiene standards across the organization •Own end-to-end lead strategy and administration of AI-powered lead engagement platforms (including Conversica), designing and optimizing sales and service automation, conversation flows, and lead hand-off logic to sharpen scoring, qualification, routing, speed-to-lead, and conversion •Oversee strategy, governance, and analytics for our Sponsorship/Corporate Partnerships CRM platform, managing a Partnership Analyst who owns day-to-day administration, while partnering with Corporate Partnerships leadership to translate sponsorship performance data into insights that support renewal, upsell, and valuation decisions •Stay hands-on in the day-to-day as the dispatcher of leads: assigning and reassigning leads, working directly with sales managers to track and manage pipelines, and ensuring timely follow-up and CRM compliance across the organization •Architect flows, triggers, and cross-platform automations that streamline data management and business workflow across departments, using AI natively to improve workflow design, testing, documentation, analysis, and execution with appropriate human review and data-privacy controls •Own integrations and vendor relationships across CRM, Conversica, and other data/sales-enablement sources (e.g., Formstack, ZoomInfo, ticketing platforms), setting technical standards, managing contracts and roadmap alignment, and evaluating ROI on technology affecting lead capture, enrichment, and conversion Compensation: •$90,000 - $140,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Comprehensive benefits package including health, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!