Hiring: Senior Manager, Consumer Tools and Technology Company: Brightspeed Location: Charlotte, NC Job Posted Time: 2026-09-10 10:55:22 Employment Type: Remote Target Skills & Keywords : Agile, Change Management, Microsoft Excel, Product Management, Quality Assurance, Root Cause Analysis, SQL, Six Sigma About the job Experience: •10 years of progressive leadership experience in Sales, Sales Operations, Technology, Business Operations, Telecommunications, or Customer Operations. Required Skills: •This leader combines operational expertise, technology strategy, business process improvement, and cross-functional leadership to improve order quality, accelerate fulfillment, simplify operations, and maximize successful customer installations. •Build and lead a high-performing organization focused on operational excellence, accountability, innovation, and continuous improvement •Foster strong cross-functional partnerships that improve operational execution across Sales, Customer Care, IT, Product, and Operations •Lead executive communications and provide operational updates to senior leadership •Champion change management initiatives supporting technology adoption and operational transformation •Develop and mentor leaders while creating a culture of ownership and customer focus •Lead the Tools, Tech and Process organization consisting of two Managers and one specialist •Own the business roadmap for Sales, Customer Care, and Order Operations technology Qualifications: •Release Management •Order Jeopardy Management •Order Fallout Management •Operational Escalation Management Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!