Hiring: Senior Manager, Client Success (Lender) Company: Built Location: Nashville, TN Job Posted Time: 2026-09-11 13:42:33 Target Skills & Keywords : SaaS About the job Experience: •12+ years of experience in client success, customer success, or strategic account management, with 3–5+ years leading multi-level teams or managing a client success function in a high-growth SaaS or fintech environment. Required Skills: •Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly. •Help Customers Win. We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions. •Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day. •Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked. •Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event. •Lead Client Success team and Managers of Client Success — establish organizational structure, strategic priorities, and performance accountability across a broader span of people and client relationships. •Develop and implement organization-wide client success strategy, playbooks, and operating methodologies that drive consistent retention and expansion outcomes across all client segments. •Hire, develop, and mentor CS managers and senior leaders — build a culture of accountability, client obsession, and continuous improvement that attracts and retains top CS talent. Qualifications: •8–12+ years of experience in client success, customer success, or strategic account management, with 3–5+ years leading multi-level teams or managing a client success function in a high-growth SaaS or fintech environment. •A proven organizational builder — you've developed CS managers and senior ICs, built strong team cultures, and created conditions where client success professionals do the best work of their careers. •Deep expertise in client success strategy — scalable engagement models, health scoring, expansion playbooks, and the commercial levers that drive strong NRR in a SaaS business. •A demonstrated ability to partner with executive leadership on strategy — translating company growth objectives into CS operating plans and connecting team performance to revenue outcomes. •Executive presence and communication skills to represent the CS function at the senior leadership level — advocating for your team, your methodology, and the organizational investment required to retain and grow Built's customer base. •Deep familiarity with lending institutions, draw management, compliance workflows, commercial real estate finance, or commercial banking — enough to lead the most important executive conversations and represent Built credibly at the highest client levels. •Comfort with complexity and the pace of a high-growth company where client mix, team capacity, and organizational priorities shift continuously. •What Success Looks Like At Six Months •The Client Success organization is delivering at scale — NRR is strong and improving, teams are retaining and expanding their portfolios, and Built's customers experience CS as a differentiator. •At least one CS manager or senior IC on your team has meaningfully grown in scope, capability, or commercial performance under your leadership within the first two quarters. Compensation: •Competitive benefits and rewards package •Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!