Hiring: Senior Manager, Account Management Company: Aegon Location: United States Job Posted Time: 2026-09-13 11:52:06 Employment Type: Contract / Remote About the job Required Skills: •Set the service strategy and establish service standards. •Resolve escalated issues and create processes to drive customer satisfaction. •Approve P&L amounts up to $25,000 and reversals up to $250,000. •Direct team activities to complete assigned functions. •Establish team goals, objectives and priorities in alignment with department goals. •Build proactive relationships with internal and external customers. •Partner with other teams to resolve escalated issues, client complaints and processing errors. •Serve as a subject matter expert assigned functions, internal recordkeeping, and workflow systems. Qualifications: •Bachelor’s degree in business or related field, or equivalent work experience. •Ten years of retirement industry experience. •Five years of management experience. •Leadership skills to manage complex relationships. •Critical thinking and decision-making skills to manage multiple projects. •Communication skills to interact with all levels of the organization. •Demonstrated capacity to grasp technical concepts and explain to internal and external customers. •Adaptable to change and able to lead others through change processes. •Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** Compensation: •$88,000 - $110,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!