Hiring: Senior Loan Operations Manager Company: East West Bank Location: El Monte, CA Job Posted Time: 2026-09-11 10:31:14 About the job Experience: •10+ years of commercial loan operations experience, including 5+ years in team leadership Required Skills: •People Leadership & Team Management •Lead, coach, and develop a team of analysts, specialists, and senior processors with clear goals, KPIs, and career pathways. •Foster a culture of results-driven performance, accountability, inclusion, continuous improvement, and customer focus. •Manage resource planning, workload balancing, and case routing to meet SLAs and adjust to changing demand. •Implement quality controls such as 4-eye reviews, sampling, and QC/QA routines; deliver ongoing performance feedback. •Provide development and targeted training in specialized areas such as commercial title and survey due diligence, lien and encumbrance analysis, loan documentation, construction budget management and draw controls, complex funding structures, and ongoing servicing processes. •Oversee end-to-end loan operations, including intake and processing of document and funding requests, construction disbursements, and ongoing servicing. •Ensure robust control design including but not limited to maker/checker routines, segregation of duties, auditable documentation. Qualifications: •7–10+ years of commercial loan operations experience, including 5+ years in team leadership •Extensive expertise in commercial real estate loan documentation, title and survey due diligence, funding operations, servicing, and construction loan disbursement management.. •Deep experience interpreting and operationalizing complex and highly negotiated loan agreements. •In-depth knowledge of operational controls, risk management, and regulatory frameworks. •Proven track record implementing scalable workflows and driving process improvement. •Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other productivity tools. •Proficiency with loan systems, and workflow platforms (e.g., FIS, LaserPro, CLCS). •Applied hands-on capability in loan documentation & funding, construction draw administration, budget control, lien waivers, title updates/endorsements, and vendor management. •Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!