Hiring: Senior IT Support Specialist Company: Instacart Location: San Francisco, CA Job Posted Time: 2026-09-16 02:08:23 Employment Type: Remote Target Skills & Keywords : C, Go, HBase, Okta, SAFe, SaaS, Slack, Zoom, macOS About the job Required Skills: •Serve as the primary IT point of contact for the San Francisco office, providing both in-person and remote support to Instacart employees through our ticketing system — handling everything from day-to-day troubleshooting to more complex technical issues across macOS, Windows, and ChromeOS environments. •Own the new hire onboarding experience from an IT perspective, including hardware deployment, equipment setup, and administering our SaaS application portfolio through our SSO tooling — making sure every new Instacarter hits the ground running on day one. •Support and maintain conference room AV equipment across the office, partnering with the AV team to ensure everything is functioning properly and stepping in to troubleshoot when things go sideways — because they sometimes do. •Become a go-to resource for our core software platforms — Gmail, Slack, Okta, and Zoom — troubleshooting issues, answering questions, and helping employees get the most out of the tools they use every day. •Contribute to the health and scalability of our IT environment by keeping knowledge base documentation up to date, identifying opportunities to improve support processes, and c Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!