Hiring: Senior IT Support Specialist Company: Educational Federal Credit Union Location: Miami, FL Job Posted Time: 2026-09-12 12:18:38 Employment Type: Full-time / Remote Target Skills & Keywords : Change Management, VPN About the job Required Skills: •Perform the duties and responsibilities of the IT Support Specialist II and III. •Provide advanced troubleshooting for Windows PCs, printers, peripherals, VPN, and internet connectivity issues. •Support and troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint for end users. •Administer user accounts, group memberships, and permissions in Active Directory and Microsoft Entra ID. •Support endpoint management using Microsoft Intune, including device enrollment, application deployment, compliance policies, and troubleshooting. •Deploy computer images, applications, and updates to workstations. •Assist in the administration of network devices, VLANs, and configurations as needed in coordination with the Infrastructure team. •Create, maintain, and update Service Desk documentation, knowledge base articles, and standard operating procedures. Compensation: •Flexible work environment (work from home / hybrid options) •401K (with matching funds) and CU contributions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!