Hiring: Senior IT Support Engineer Company: Halcyon Financial Technology, L.P. Location: Rochester, NY Job Posted Time: 2026-09-17 00:44:59 Employment Type: Full-time / On-site Target Skills & Keywords : Root Cause Analysis About the job Experience: •6+ years of recent end-user technical support experience, including providing support to executive-level users Required Skills: •Senior IT Support Engineer in the Rochester, NY Metropolitan Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. •Exchange Online, SharePoint Online, Teams, OneDrive, and Intune •Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment •Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads •Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools •Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication •Deploy and manage endpoint configurations and security baselines using Intune and Autopilot •Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance Qualifications: •Strong problem-solving skills and attention to detail •Excellent written and verbal communication •Strong time management and ability to prioritize •Demonstrated capacity to thrive in a fast-paced environment and work effectively under pressure •Demonstrated capacity to be on-site daily (Monday-Friday) •Available to be on call once per quarter for one week Compensation: •$80,000 - $110,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!