Hiring: Senior IT Operations & Engineering Manager Company: Eclipse Integrated Systems Inc. Location: Parsippany, NJ Job Posted Time: 2026-09-10 12:34:50 Employment Type: Full-time / Remote Target Skills & Keywords : AWS, Azure, DNS, Windows Server, macOS About the job Experience: •5 years of professional IT experience •Minimum 5 years of professional IT experience Required Skills: •Independently manage the daily operation of the Help Desk •Manage ticket queues, priorities, escalations, workloads, and service expectations •Lead, mentor, and provide direction to Help Desk and technical staff •Serve as a Level 3 escalation point for complex technical issues •Coordinate resources and support for clients and Eclipse's TLT/co-managed IT teams •Develop, implement, and enforce Help Desk processes, procedures, documentation, and standards •Ensure tickets and technical documentation are accurate, complete, and maintained •Identify recurring problems and drive permanent solutions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!