Hiring: Senior IT Manager Company: Birdeye Location: Texas, United States Job Posted Time: 2026-09-16 15:35:26 Employment Type: Full-time Target Skills & Keywords : Design System, Digital Transformation, Jira, Stakeholder Management, TCP/IP About the job Experience: •7+ years experience in IT or related industry Required Skills: •Birdeye is the leading agentic marketing platform for multi-location brands. •The Senior IT Manager will lead and manage Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems while ensuring the security, efficiency, and performance of IT operations. •Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and excellence. •Oversee IT operations including infrastructure, applications, security, and support services. •Manage relationships with external vendors and service providers. •Ensure compliance with industry regulations, security standards, and best practices. •Partner cross-functionally with senior leadership to develop and implement IT strategies that support business objectives. •Define and implement IT policies, processes, and standards. Qualifications: •Must be ITIL Foundation certified. CCNA, MCP certifications preferred •Bachelor and/or Master Degree in Computer Science, Information Systems. •Proven work experience leading IT infrastructure in a fast paced, rapidly growing organization with global locations •Excellent knowledge of technical management, information analysis and computer hardware/software systems. •Expertise in data governance preferred •Applied hands-on capability in TCP/IP, Network Switches, Routers, Firewalls, WiFi, Windows, MAC, Google Apps, and other industry leading IT systems. •Demonstrated capacity to work independently and must have strong organizational, communication and customer service skills •Expertise in managing IT operations remotely for global locations •Manage the relationship of all IT suppliers, vendors, consultants, and other experts. Forecast IT requirements, prepare annual budgets, and manage funds within the budget. •? Demonstrated ability to analyze and understand trends in the technology industry in order to select hardware and/or software solutions to meet current and future demands of the organization. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!