Hiring: Senior IT Engineer, SaaS Applications Company: Crunchyroll Location: Los Angeles, CA Job Posted Time: 2026-09-15 11:06:31 Target Skills & Keywords : Bash, JavaScript, OIDC, Okta, PowerShell, Python, REST, Root Cause Analysis, SAML, SaaS, Slack, Webhooks, Zoom About the job Experience: •8+ years of progressive experience in Corporate IT, IT Engineering, Systems Administration, Enterprise Applications, or SaaS administration, ideally supporting a distributed organization of at least 1,000+ users. Required Skills: •You partner with the Identify Access Management team on the joiner, mover, and leaver workflows across SaaS applications and work to make provisioning and deprovisioning accurate, timely, auditable, and increasingly automated. •Apply role-based access control and least privilege principles, participate in periodic access reviews, and partner with Security and Compliance teams on audit evidence, policy enforcement, and remediation. •Demonstrate proficiency in writing scripts (Python, PowerShell, Bash, or JavaScript) and leveraging REST APIs and webhooks to build, automate, and scale complex SaaS integrations and identity workflows. •You monitor platform health, vendor changes, service incidents, license utilization, and administrative risk, and you communicate planned changes and outages clearly to stakeholders and support teams. •Provide Tier 2/3 escalation support for SaaS, identity, permissions, and integration issues, using structured troubleshooting and root cause analysis rather than relying on manual workarounds. •You create and maintain clear runbooks, configuration standards, support documentation, ownership records, and operational procedures so services can be supported consistently at enterprise scale. •Work effectively with application owners and vendors to evaluate new SaaS capabilities, coordinate onboarding and security review requirements, implement integrations, test changes, and transition services into steady state operations. •Communicate with both technical and non-technical partners and can balance employee experience, security, reliability, and operational efficiency when making administration decisions. Qualifications: •We get excited about candidates, like you, because... •You have 8+ years of progressive experience in Corporate IT, IT Engineering, Systems Administration, Enterprise Applications, or SaaS administration, ideally supporting a distributed organization of at least 1,000+ users. •You have hands-on experience administering Okta or a comparable enterprise identity provider, including application integrations, SSO, MFA, group and role assignments, lifecycle management, and troubleshooting authentication and provisioning issues. •You have experience integrating SaaS applications with Okta using SAML 2.0, OIDC, and SCIM, and you understand common federation concepts such as attribute mappings, group assignments, claims, certificates, provisioning connectors, and least privilege access. •You have strong administrator level experience with Google Workspace, including users, groups, organizational units, delegated administration, security settings, sharing controls, licensing, and audit or reporting capabilities. •You have administered enterprise collaboration and productivity platforms such as Slack Enterprise Grid, Zoom, ChatGPT Enterprise, and Glean, including tenant configuration, user and group management, permissions, integrations, retention or governance settings, and license management. •Why you will love working at Crunchyroll •Receive a great compensation package including salary plus performance bonus earning potential, paid annually. •Flexible time off policies allowing you to take the time you need to be your whole self. •Generous medical, dental, vision, STD, LTD, and life insurance Compensation: •$133,100 - $166,400 / year •Receive a great compensation package including salary plus performance bonus earning potential, paid annually Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!