Hiring: Senior IT Endpoint Support Specialist Company: Penn Information Systems & Computing Location: Philadelphia, PA Job Posted Time: 2026-09-11 12:34:50 Target Skills & Keywords : User Experience, macOS About the job Experience: •2 to 3 years of experience or equivalent combination of education and experience is required. •3 years of experience or equivalent combination of education and experience is required. Required Skills: •Administer and support endpoint management services for Windows and macOS devices, including operating system upgrades, software deployment, patch management, security remediation, and compliance monitoring. •Provide advanced technical support and consulting for clients with varying levels of technical expertise. •Serve as an escalation point for complex endpoint, application, and device management issues while maintaining strong client relationships and delivering exemplary customer service. •Design, implement, and continuously improve endpoint management processes, standards, workflows, and automation. •Evaluate emerging technologies and recommend solutions that enhance endpoint security, manageability, and user experience. •Participate in initiatives, testing and projects undertaken by the Endpoint Team. •Manage endpoint lifecycle activities including imaging, provisioning, deployment, asset management, refresh programs, inventory reconciliation, and hardware replacement initiatives. •Create and maintain technical documentation, knowledge base articles, procedures, and client communications related to endpoint services. Qualifications: •Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required. •Jamf 200 certification or equivalent demonstrated experience administering and scripting Jamf Pro in an enterprise environment. •Demonstrated capacity to thrive in a client-centric, technically-focused environment. •Demonstrated capacity to adapt to a changing and variable work experience. •Excellent interpersonal, oral and written communication skills with the ability to present technical materials clearly. •Organizational skills: the ability to create and keep deadlines, goal setting, and time management. •Demonstrated capacity to work with a wide variety of clients and colleagues, delivering exemplary technical support and mentorship. •Ability and commitment to maintaining the confidentiality of sensitive materials. •Demonstrated capacity to both lead and work in support of others to produce best outcomes. •Proficient knowledge of currently supported Windows OS and macOS platforms. Compensation: •$71,733 - $82,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!