Hiring: Senior Instructional Designer, Customer Experience Company: Crunchyroll Location: Los Angeles, CA Job Posted Time: 2026-09-15 11:06:31 Target Skills & Keywords : Accessibility About the job Experience: •12+ years in instructional design, enablement, or knowledge roles supporting customer experience audiences. •5+ years of experiencing crafting narratives that drive agent adoption into immediate impact. Required Skills: •Craft clear, compelling narratives and training materials for the customer experience teams. You will own the strategy, creation, maintenance, and iteration of our customer experience onboarding and broader learning programs. This includes content structure and governance of our customer experience tools and services. •In the role of Senior Instructional Designer, Customer Experience, you will report to the Director, CX Enablement. •We are considering applicants for the location of Los Angeles. •Create audience-appropriate narratives, visuals, and executive-ready decks •Translate technical work and metrics into insights, tradeoffs, and recommendations •Maintain reusable templates and a source-of-truth content library •Lead needs analysis, curriculum design, and iterative improvement for new-hire ramp and role-specific pathways •Design assessments that measure behavior change Qualifications: •Immersive storytelling excellence: 5+ years of experiencing crafting narratives that drive agent adoption into immediate impact. •Data storytelling: ability to contextualize data, derive insights, and recommend actions and tradeoffs. •Learning design expertise: experience with ADDIE/SAM or similar frameworks; experience designing blended learning with measurable outcomes. •AI Literacy: Hands-on experience with generative AI tools or specialized instructional design AI assistants for content creation and editing. •Technical fluency: Familiarity with customer experience operating models and the ability to translate into instructional content. •Tool adaptability: Able to connect systems and automate where practical to streamline content operations. •Why you will love working at Crunchyroll •Receive a great compensation package including salary plus performance bonus earning potential, paid annually. •Flexible time off policies allowing you to take the time you need to be your whole self. •Generous medical, dental, vision, STD, LTD, and life insurance Compensation: •$110,000 - $140,000 / year •Receive a great compensation package including salary plus performance bonus earning potential, paid annually Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!