Hiring: Senior Implementation Specialist Company: Unboxed Training & Technology Location: Richmond, VA Job Posted Time: 2026-09-10 14:41:15 Employment Type: On-site Target Skills & Keywords : Microsoft Office, Quality Assurance, SaaS About the job Experience: •4-6 years B2B client services experience with 3+ years of configuration and implementation experience with a company providing a complex SaaS platform to multiple enterprise-level clients •6 years B2B client services experience with 3+ years of configuration and implementation experience with a company providing a complex SaaS platform to multiple enterprise-level clients Required Skills: •Effectively tracking and supporting multiple implementation projects concurrently, ensuring their timely delivery within predefined scope •Configuring and customizing the SaaS platform to meet client-specific requirements and solutions designs •Executing on implementation plans and post-implementation product-based projects. •Troubleshooting and resolving issues during implementation, testing, and deployment phases •Supporting User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight. •Providing training and end-user support during and after the implementation process. •Contributing to internal best practices, process documentation, and implementation methodology improvements •Acting as a subject matter expert on all Unboxed software products by creating support documentation, responding to user requests for assistance and creating and distributing scheduled and ad hoc reports Qualifications: •Proficiency with Microsoft Office Suite required; Atlassian software experience a plus •Bachelor's degree preferred Compensation: •$85,000 - $105,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!