Hiring: Senior Implementation Specialist Company: AlayaCare Location: Columbus, OH Job Posted Time: 2026-09-14 13:00:32 Employment Type: Remote Target Skills & Keywords : Confluence, HubSpot, Jira, SaaS, Zendesk About the job Experience: •5 years of experience, including 3+ years working in SaaS, ideally on complex implementation projects. •2+ years in a customer-facing role, with a track record of building strong, collaborative relationships. Required Skills: •Be focused on AlayaCare customers located in the United States. •Lead the Delivery phase of customer implementations, taking over from Consulting after Discovery and ensuring a smooth, well-coordinated handoff. •Partner with Professional Services Consultants and customers to identify risks, define mitigation strategies, and build project plans aligned to customer processes, goals, and desired outcomes. •Manage project execution by tracking progress, maintaining clear scope across deliverables, and keeping plans current with relevant product updates and release notes. •Design and deliver customer-specific training programs that drive product adoption, including on-site and remote sessions for trainers and end users using effective adult learning practices. •Support customer enablement through AlayaCare University by facilitating setup, monitoring engagement and course completion, and responding to learner questions. •Lead workflow reviews and provide implementation guidance by applying your knowledge of the AlayaCare platform and each customer's business needs. •Drive strong implementation outcomes through product adoption, user engagement, and high customer satisfaction across Delivery activities. Compensation: •Flexible work environment (work from home / hybrid options) •Equity in a well-funded, scaling company Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!