Hiring: Senior HPC Support Engineer - Ethernet and AI Infrastructure Company: NVIDIA Location: Nashville, TN (with minimum one week per month onsite in Memphis, TN) Job Posted Time: 2026-09-02 17:59:08 Employment Type: Full-time Target Skills & Keywords: HPC Support, Ethernet Switching, AI Infrastructure, NVIDIA Spectrum-X, Linux (multi-distro), TCP/IP, BGP, OSPF, L2/L3 Networking, TCPDUMP, Wireshark, Data Center, Virtualization, Kubernetes, Docker, Customer Support, Debugging Experience: - 5+ years providing in-depth customer support and debugging for hardware and software products - Proven use of established AI technologies in day-to-day job responsibilities - Experience acting as primary point of contact for enterprise customers - Collaboration with Engineering, Marketing, and Support teams on technical issues Required Skills: - Networking technology, protocols, and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF) at enterprise level - Linux OS including system administration and networking (LFCS / RHCSA) - Debugging networking protocols using TCPDUMP, Wireshark, or similar packet generation and analysis tools - Deep understanding of at least two of: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (Docker, Kubernetes) - Adoption of AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in daily work routine - Resolving customer issues during installation, operation, maintenance, or product application and interoperability with other vendors - Developing, re-defining, and documenting standard methodologies for support processes Qualifications: - Academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience) - Established knowledge of enterprise platform and systems engineering with Linux triage capabilities - Ability to resolve hardware and/or OS internal issues - Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented mindset - Professional-level communication and interpersonal skills with ability to lead overall resolution for critical customer issues under all circumstances Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!