Hiring: Senior Field Support Engineer (FSE)/Depot Services Manager Company: MaxCyte, Inc. Location: Rockville, MD Job Posted Time: 2026-09-11 10:57:13 About the job Experience: •8+ years of experience in service operations, technical support, field service, or customer-facing operations in life sciences tools, diagnostics, capital equipment, or a similar environment. Required Skills: •Provides technical support for MaxCyte product lines and services by responding to customer technical inquiries; inquiries may be received via telephone, email, and/or web chat, or routed through our Technical Support (TAS) team •Conducts installations and training at customer sites •Performs instrument calibrations, upgrades, and repairs •Troubleshoots and documents customer issues with recommended solutions •Accurately records pertinent information from customer interactions and follows up to ensure the highest level of customer satisfaction •Coordinates maintenance tasks throughout the region involving FSEs, FAS, and Business Development Managers •Provides guidance to other FSEs and FAS, and identifies and executes process improvements to field support activities. •Makes recommendations to the internal teams for future software and hardware design improvements Qualifications: •BS in biomedical engineering or related field, and at least 8+ years of experience in service operations, technical support, field service, or customer-facing operations in life sciences tools, diagnostics, capital equipment, or a similar environment. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!